Chatwoot Comparisons 2026
Everything you need to know about Chatwoot before comparing it with other customer support and unified inbox platforms.
Chatwoot is a customer support platform known for open-source with self-hosting option. Open-source customer engagement platform. It's best suited for technical teams wanting open-source flexibility.
Below you'll find a detailed breakdown of Chatwoot's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Chatwoot at a Glance
Customer Support Platform
4.4/5 (600 reviews)
Per agent/seat
$19/mo
Yes
Technical teams wanting open-source flexibility
Chatwoot Key Features
Chatwoot Pros & Cons
Strengths
- +Open-source option available
- +Good channel coverage
- +Active development community
- +Self-hosting possible
Weaknesses
- −Per-agent pricing model
- −Self-hosting requires technical expertise
- −Limited advanced features in lower tiers
- −No Discord or Zalo support
Chatwoot Pricing
| Plan | Price |
|---|---|
| Hacker | $0/agent/mo |
| Startups | $19/agent/mo |
| Enterprise | $99/agent/mo |
At $19/agent/month, a 5-agent team pays $95/month. Converge offers flat $49/month for up to 15 team members.
Chatwoot vs Converge
See how Chatwoot compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Chatwoot vs Converge Comparison →Chatwoot vs Other Platforms
Side-by-side comparisons of Chatwoot with 49 other platforms.