Chatwoot vs Comm100

Chatwoot and Comm100 represent different philosophies in customer support software. Chatwoot champions open-source flexibility and modern development practices, while Comm100 offers a comprehensive, enterprise-focused platform with extensive compliance features.

With Chatwoot's G2 rating of 4.4 slightly edging out Comm100's 4.3, both platforms demonstrate strong user satisfaction, but they target different market segments and technical requirements.

Chatwoot excels with its modern, developer-friendly approach, offering unlimited customization through its open-source codebase. It provides strong automation, multi-brand support, and the ability to modify functionality according to specific business requirements.

Comm100 focuses on enterprise needs with comprehensive compliance features, advanced security controls, and extensive third-party integrations. It offers robust reporting, workforce management tools, and enterprise-grade scalability with dedicated support.

The decision often comes down to whether you prioritize flexibility and cost control (Chatwoot) or comprehensive enterprise features and managed reliability (Comm100).

Chatwoot offers transparent pricing from $20 per agent monthly to custom enterprise plans, with a completely free open-source option for self-hosting. This model provides exceptional cost control and eliminates vendor lock-in concerns.

Comm100 ranges from free basic plans to $80 per agent monthly for premium features, with custom enterprise pricing. While offering a free tier, meaningful functionality requires paid plans, and enterprise features command premium pricing.

For cost-conscious teams or those with technical capabilities, Chatwoot's open-source model provides significant long-term savings. For enterprises requiring comprehensive compliance and managed services, Comm100's pricing reflects its enterprise positioning.

Choose Chatwoot if you value open-source flexibility, want to avoid vendor lock-in, and have technical resources for customization. Choose Comm100 if you need enterprise compliance features, prefer comprehensive managed solutions, and require extensive integration capabilities.

Choose Chatwoot if: You want open-source flexibility, have development resources for customization, and prefer predictable costs without vendor lock-in.

Choose Comm100 if: You need enterprise compliance features, require extensive integrations, and prefer fully managed solutions with dedicated support.

For teams wanting enterprise-level features without the complexity of self-hosting or high per-agent costs, Converge delivers comprehensive customer communication capabilities at a flat $49 monthly rate.