Chatwoot vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $19/seat/mo | From $90/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Open-source with self-hosting option | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4 | 4.4/5 |
Chatwoot ($20/agent-Custom) and HubSpot Service Hub ($0-$130/agent) offer contrasting approaches - open-source flexibility versus enterprise CRM integration for customer support.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and seamless CRM integration. Chatwoot offers multi-channel messaging, team collaboration, automation, and the unique advantage of self-hosting capabilities.
Pricing Comparison
Chatwoot's $20/agent starting price with custom enterprise options provides transparent pricing. HubSpot's $0-$130/agent range includes free tiers but scales significantly for advanced CRM features and integrations.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub excels for businesses needing comprehensive CRM integration, while Chatwoot provides cost-effective open-source flexibility with self-hosting options.
Choose Chatwoot for open-source flexibility and cost control or HubSpot Service Hub for enterprise CRM integration. Consider Converge at $49/mo flat rate for unified communication without open-source complexity.
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