Chatwoot vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Reamaze |
|---|---|---|
| Starting Price | From $19/seat/mo | From $49/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Businesses needing traditional support channels with social media integration |
| Standout Feature | Open-source with self-hosting option | Comprehensive e-commerce integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.3 |
Chatwoot offers open-source customer engagement with self-hosting options, while Reamaze provides a comprehensive cloud-based helpdesk solution with enterprise features.
Chatwoot appeals to technical teams wanting customizable, cost-effective solutions with full control over their data. Reamaze targets businesses needing managed helpdesk services with advanced automation.
Feature Comparison
Chatwoot provides multi-channel messaging, basic automation, and team collaboration features. Its open-source nature allows unlimited customization and integration possibilities for technical teams.
Reamaze offers comprehensive helpdesk functionality including advanced ticket management, SLA tracking, customer satisfaction surveys, and detailed analytics. Its cloud-based approach ensures reliability without technical maintenance.
Chatwoot excels in customization and cost-effectiveness, while Reamaze provides enterprise-ready features with managed infrastructure.
Pricing Comparison
Chatwoot offers free self-hosted options with paid cloud plans starting at $20/user/month. Open-source version provides full functionality without licensing costs.
Reamaze pricing begins at $29/user/month for basic features, scaling to $69/user/month for enterprise functionality. Higher costs reflect managed services and advanced features.
Chatwoot provides significant cost savings for technical teams, while Reamaze's pricing includes managed infrastructure and enterprise support.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Chatwoot if you prefer open-source flexibility, have technical resources for self-hosting, and want cost-effective customer engagement tools. Choose Reamaze if you need managed helpdesk services, comprehensive reporting, and enterprise-grade features without technical overhead.
Choose Chatwoot if: You have technical resources, prefer open-source solutions, need extensive customization, and want to minimize ongoing costs through self-hosting.
Choose Reamaze if: You prefer managed services, need enterprise-grade features, want comprehensive reporting and analytics, and can justify higher costs for reduced technical overhead.
For teams seeking managed solutions without high per-user costs, Converge at $49/month offers unlimited users and essential support features with predictable flat-rate pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Reamaze comparisons.