Chatwoot vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Kustomer |
|---|---|---|
| Starting Price | From $19/seat/mo | From $89/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Open-source with self-hosting option | Unified customer timeline with CRM data integration |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.4/5 |
Chatwoot and Kustomer represent opposite ends of the customer support spectrum. Chatwoot offers open-source flexibility with affordable pricing, while Kustomer provides enterprise-grade CRM integration with premium positioning.
The choice typically depends on whether you value customization and cost control or prefer comprehensive out-of-the-box enterprise features.
Feature Comparison
Chatwoot excels in customization and developer-friendly features with its open-source foundation. It offers multi-channel support, automation rules, and the ability to modify source code for specific needs.
Kustomer focuses on enterprise customer relationship management with unified customer timelines, advanced workflow automation, and sophisticated analytics. It provides comprehensive customer data aggregation across all touchpoints.
While Chatwoot emphasizes flexibility and community-driven development, Kustomer prioritizes enterprise-ready features and professional support infrastructure.
Pricing Comparison
The pricing difference is dramatic: Chatwoot starts at $20 per agent monthly with custom enterprise options, while Kustomer ranges from $89-$139 per user monthly.
For a 20-agent team, Chatwoot could cost around $400 monthly compared to Kustomer's $1,780-$2,780. This represents potential savings of 75-85% with Chatwoot, especially significant for growing teams.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Choose Chatwoot if you want open-source flexibility, developer customization, and budget-friendly scaling. Choose Kustomer if you need enterprise CRM features and comprehensive customer data management.
Choose Chatwoot if: You want open-source flexibility, developer customization capabilities, and significant cost savings for larger teams.
Choose Kustomer if: You require enterprise-grade customer data management, comprehensive CRM integration, and professional support infrastructure.
Consider Converge at $49/month flat rate - it bridges the gap by offering unified customer communication without per-agent costs or the complexity of enterprise solutions, ideal for growing businesses.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Kustomer comparisons.