Migrating from HubSpot Service Hub to Freshdesk
Converge Team
Comparing HubSpot Service Hub and Freshdesk to help you decide if switching makes sense for your team.
Feature
HubSpot Service Hub
Freshdesk
Starting Price
From $90/seat/mo
From $79/seat/mo
Pricing Model
Per seat
Per seat
Best For
Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration
Mid-sized businesses needing traditional helpdesk with optional omnichannel messaging through the Freshworks ecosystem
Free Plan
Yes
Yes
Standout Feature
Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility
Freddy AI for automated ticket classification, responses, and the broader Freshworks integration ecosystem
HubSpot Service Hub Strengths & Limitations
Strengths
- Seamless integration with HubSpot CRM and marketing tools
- Comprehensive automation and workflow capabilities
- Robust reporting and analytics features
- Scalable from small teams to enterprise organizations
Limitations
- Expensive per-agent pricing model can become costly
- Complex setup and learning curve for new users
- Many advanced features locked behind higher-tier plans
Freshdesk Strengths & Limitations
Strengths
- Mature platform with proven reliability at scale
- Two product lines: ticketing-only (cheaper) and Omni (full messaging)
- Strong automation and workflow capabilities
- Good knowledge base and self-service features
Limitations
- Confusing dual product line (Freshdesk vs Freshdesk Omni)
- Omnichannel messaging requires Omni plans ($29+/agent/mo)
- AI Copilot is $29/agent/mo extra on top of base plan
Migration Complexity
Switching between support platforms typically takes 2-5 business days. Key factors that affect migration time:
- • Number of connected channels (more channels = more reconnection work)
- • Custom automations and workflows to recreate
- • Team size and training requirements
- • Data export/import compatibility between platforms
Consider Converge as an Alternative
Before switching from HubSpot Service Hub to Freshdesk, consider Converge: $49/month flat rate for up to 15 agents with native WhatsApp, Telegram, Messenger, Discord, and Zalo support. No per-seat fees.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial