Migrating from Freshdesk to Gorgias
Converge Team
Comparing Freshdesk and Gorgias to help you decide if switching makes sense for your team.
Feature
Freshdesk
Gorgias
Starting Price
From $79/seat/mo
From $360/mo
Pricing Model
Per seat
Usage-based
Best For
Mid-sized businesses needing traditional helpdesk with optional omnichannel messaging through the Freshworks ecosystem
Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities
Free Plan
Yes
No
Standout Feature
Freddy AI for automated ticket classification, responses, and the broader Freshworks integration ecosystem
Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform
Freshdesk Strengths & Limitations
Strengths
- Mature platform with proven reliability at scale
- Two product lines: ticketing-only (cheaper) and Omni (full messaging)
- Strong automation and workflow capabilities
- Good knowledge base and self-service features
Limitations
- Confusing dual product line (Freshdesk vs Freshdesk Omni)
- Omnichannel messaging requires Omni plans ($29+/agent/mo)
- AI Copilot is $29/agent/mo extra on top of base plan
Gorgias Strengths & Limitations
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
Migration Complexity
Switching between support platforms typically takes 2-5 business days. Key factors that affect migration time:
- • Number of connected channels (more channels = more reconnection work)
- • Custom automations and workflows to recreate
- • Team size and training requirements
- • Data export/import compatibility between platforms
Consider Converge as an Alternative
Before switching from Freshdesk to Gorgias, consider Converge: $49/month flat rate for up to 15 agents with native WhatsApp, Telegram, Messenger, Discord, and Zalo support. No per-seat fees.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial