Front Comparisons 2026

Everything you need to know about Front before comparing it with other customer support and unified inbox platforms.

Front is a customer support platform known for ai-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows. AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces. It's best suited for medium to large technology companies ($10m+ revenue) with complex customer service operations requiring advanced collaboration and automation.

Below you'll find a detailed breakdown of Front's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Front at a Glance

Category

Customer Support Platform

G2 Rating

4.7/5/5 (2,110 reviews)

Pricing Model

Per agent/seat

Starting Price

$79/mo

Free Plan

No

Best For

Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation

Front Key Features

✓ Omnichannel inbox (email, SMS, social, WhatsApp, voice)
✓ Team collaboration with @mentions and internal comments
✓ Shared drafts and collision detection
✓ Workflow automation and smart rules
✓ AI-powered features (Copilot, Topics, Smart QA)
✓ Knowledge base and live chat
✓ Advanced analytics and reporting
✓ CRM integrations (Salesforce, HubSpot)
✓ Mobile apps with full functionality
✓ Custom roles and permissions
✓ SLA management and ticket routing
✓ Macros and canned responses
✓ Multi-workspace organization
✓ Real-time collaboration tools
✓ Extensive third-party integrations (50+ apps)

Front Pros & Cons

Strengths

  • +Excellent team collaboration features with @mentions and internal comments
  • +Modern, intuitive interface familiar to email users
  • +Strong AI capabilities including real-time response suggestions
  • +Comprehensive omnichannel support across all major platforms
  • +Robust automation and workflow management
  • +High-quality customer support with 98% CSAT score

Weaknesses

  • −Premium pricing that can be expensive for smaller teams
  • −Essential features locked behind higher-tier plans
  • −Single channel limitation on Starter plan
  • −Reported message delays in some cases
  • −Complex pricing structure with per-agent costs
  • −Learning curve for teams transitioning from traditional email

Front Pricing

Plan Price
Starter $29/seat/mo
Growth $79/seat/mo
Scale $99/seat/mo
Premier $229/seat/mo

At $79/agent/month, a 5-agent team pays $395/month. Converge offers flat $49/month for up to 15 team members.

Front vs Converge

See how Front compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.

Full Front vs Converge Comparison →

Front vs Other Platforms

Side-by-side comparisons of Front with 49 other platforms.

Front vs Zendesk Front vs Freshdesk Front vs Intercom Front vs Help Scout Front vs Tidio Front vs Mevrik Front vs Crisp Front vs LiveChat Front vs Zoho SalesIQ Front vs Gorgias Front vs Gladly Front vs Kustomer Front vs Tawk.to Front vs HubSpot Service Hub Front vs JivoChat Front vs Trengo Front vs Respond.io Front vs CM.com Front vs Whelp Front vs LiveAgent Front vs Deskpro Front vs Sprinklr Front vs HubSpot Service Hub Front vs Olark Front vs Drift Front vs Groove Front vs Kayako Front vs HappyFox Front vs Groove HQ Front vs Reamaze Front vs Hiver Front vs Missive Front vs Freshchat Front vs Userlike Front vs Chatwoot Front vs Zendesk Chat Front vs Acquire Front vs Comm100 Front vs Podium Front vs Birdeye Front vs Textline Front vs MessageBird (Bird) Front vs Twilio Flex Front vs Vonage Front vs Sendbird Front vs Smooch (Sunshine Conversations) Front vs Sleekflow Front vs Dixa Front vs Helpshift

Frequently Asked Questions

Front's Growth plan costs $79/agent/month. Starter plan is single-channel only; Growth required for omnichannel messaging For comparison, Converge costs $49/month flat for up to 15 team members.
Front is best suited for medium to large technology companies ($10m+ revenue) with complex customer service operations requiring advanced collaboration and automation. Its standout feature is ai-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows.
There are 49+ platforms you can compare with Front in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.
Front has a 4.7/5/5 rating on G2 based on 2,110 reviews. Ratings reflect user satisfaction with features, ease of use, and support quality.