Front vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Respond.io |
|---|---|---|
| Starting Price | From $79/seat/mo | From $199/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.8/5 |
Front ($25-$105/seat) and Respond.io ($79-$299/mo) are customer support platforms with different specializations and pricing approaches.
Feature Comparison
Front excels in shared inbox management, team collaboration, and email-focused workflows. Respond.io specializes in conversational marketing, WhatsApp Business API, and marketing automation.
Pricing Comparison
Front ranges from $25-$105/seat for comprehensive team features. Respond.io offers $79-$299/mo with conversational marketing and automation tools included.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Front offers better value for team collaboration with flexible per-seat pricing, while Respond.io excels in conversational marketing and automation.
Choose Front for team-focused email management or Respond.io for conversational marketing automation. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Respond.io comparisons.