Front vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Kustomer |
|---|---|---|
| Starting Price | From $79/seat/mo | From $89/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.4/5 |
Front ($25-$105/seat) and Kustomer ($89-$139/user) are customer support platforms with different approaches to team collaboration and customer data management.
Feature Comparison
Front excels in shared inbox management, team collaboration, and workflow automation. Kustomer focuses on unified customer profiles, conversation history, and CRM integration with advanced customer data management.
Pricing Comparison
Front ranges from $25-$105/seat offering competitive pricing for growing teams. Kustomer's $89-$139/user pricing includes advanced CRM and customer data features.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Front offers better value for team collaboration with lower pricing, while Kustomer provides superior customer data integration and CRM capabilities.
Choose Front for team-focused collaboration or Kustomer for comprehensive customer data management. Consider Converge at $49/mo flat rate for unified customer communication with predictable costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Kustomer comparisons.