Front vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Userlike |
|---|---|---|
| Starting Price | From $79/seat/mo | From $90/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | European companies requiring GDPR compliance |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.3 |
Front and Userlike represent different approaches to customer communication software. Front offers a comprehensive collaborative inbox solution with advanced automation and analytics, while Userlike specializes in live chat and messaging with a strong focus on European markets and GDPR compliance.
The choice often depends on whether you need Front's sophisticated email collaboration features or Userlike's specialized chat capabilities with European data protection standards.
Feature Comparison
Front excels in email-based customer support with features like sophisticated conversation routing, internal team collaboration tools, detailed analytics, and extensive third-party integrations. Its automation capabilities include rule-based assignment, SLA tracking, and comprehensive workflow management for complex support operations.
Userlike focuses specifically on live chat and messaging with standout features including customizable chat widgets, proactive chat invitations, and strong mobile messaging capabilities. It offers excellent GDPR compliance tools, European data hosting, and specializes in real-time customer engagement rather than email management.
Front serves teams handling diverse communication channels with complex workflows, while Userlike is ideal for businesses prioritizing real-time chat engagement with European compliance requirements.
Pricing Comparison
The pricing models differ significantly: Front charges $25-$105 per seat monthly, while Userlike uses flat pricing of €90-€360 monthly regardless of team size. For small teams (2-3 people), Front may be more affordable, but Userlike becomes cost-effective for larger teams.
Userlike's flat pricing includes up to 15 agents, making it attractive for growing teams. Front's per-seat model can become expensive as teams scale, but includes more comprehensive features across multiple communication channels.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Front if you need comprehensive email collaboration, advanced automation, and can invest $25-$105/seat/month. Choose Userlike if you prioritize live chat, GDPR compliance, and prefer €90-€360/month flat pricing regardless of team size.
Choose Front if: You need comprehensive multi-channel support, advanced email collaboration, sophisticated automation, and detailed analytics across your entire customer communication workflow.
Choose Userlike if: You focus primarily on live chat and messaging, need GDPR compliance, prefer European data hosting, and want predictable flat-rate pricing for up to 15 agents.
Alternative consideration: Converge's $49/month flat pricing offers a middle ground between Front's per-seat costs and Userlike's higher flat rates, potentially providing better value for mid-sized teams.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Userlike comparisons.