Front vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Reamaze |
|---|---|---|
| Starting Price | From $79/seat/mo | From $49/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Businesses needing traditional support channels with social media integration |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.3 |
Front and Reamaze target different segments of the customer support market. Front positions itself as a collaborative communication platform, while Reamaze focuses on affordable, multi-channel support for e-commerce and small businesses.
Front's G2 rating of 4.7/5 surpasses Reamaze's 4.3/5, reflecting differences in feature sophistication and user experience polish.
Feature Comparison
Front excels in collaborative workflows with shared inboxes, internal discussions, and sophisticated automation rules. It's designed for teams that need to work together on customer conversations.
Reamaze provides solid multi-channel support including live chat, social media monitoring, and FAQ management. It focuses on covering all communication channels affordably rather than deep collaboration features.
Front integrates deeply with enterprise tools like Salesforce and Slack, while Reamaze specializes in e-commerce integrations with Shopify, WooCommerce, and similar platforms.
Pricing Comparison
Front's premium pricing of $25-$105 per seat monthly targets enterprises willing to pay for advanced collaboration features. Costs can become prohibitive for larger teams.
Reamaze offers budget-friendly pricing at $15-$35 per user monthly, making it attractive for small businesses and startups. However, advanced features require higher-tier plans.
A 4-person team would pay $100-$420 monthly for Front compared to $60-$140 monthly for Reamaze.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Front if you need advanced team collaboration and can budget $25-$105 per seat monthly. Choose Reamaze if you want affordable multi-channel support at $15-$35 per user monthly.
Choose Front if: Team collaboration is critical, you need enterprise-grade features, and budget supports premium pricing.
Choose Reamaze if: You need multi-channel support on a budget, run an e-commerce business, and don't require extensive collaboration tools.
Converge offers a balanced option at $49/month flat rate, providing essential support features without the complexity or per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Reamaze comparisons.