Acquire vs Zendesk

Acquire and Zendesk represent different approaches to customer support software. Acquire focuses on modern video-first support with screen sharing capabilities, while Zendesk offers a comprehensive platform with extensive integrations and enterprise features.

Core Features

Acquire excels in visual support with video chat, screen sharing, and cobrowsing capabilities. The platform provides a modern, streamlined interface focused on real-time visual assistance.

Zendesk offers comprehensive omnichannel support including email, chat, phone, social media, and self-service portals. With 1000+ integrations and advanced automation, it handles complex enterprise workflows.

Compliance & Security

Zendesk provides HIPAA and SOC2 compliance for regulated industries. Acquire focuses on secure video communications but has more limited compliance certifications.

Pricing Structure

Acquire: $25-Custom per agent per month. G2 rating: 4.4/5

• Pros: Video chat, screen sharing, modern interface
• Cons: Expensive for larger teams, limited communication channels

Zendesk: $55-$169 per agent per month. G2 rating: 4.3/5

• Pros: 1000+ integrations, HIPAA/SOC2 compliance, comprehensive features
• Cons: Per-agent pricing scales expensively, complex setup and management

Choose Acquire if you need video chat and screen sharing for technical support with a modern interface. Choose Zendesk if you require extensive integrations, enterprise compliance, and comprehensive support channels.

Both platforms serve different needs in customer support. Acquire is ideal for businesses requiring visual support capabilities, while Zendesk suits enterprises needing comprehensive omnichannel support with extensive integrations.

For teams seeking unlimited agent pricing without per-seat costs, Converge offers a flat $49/month with up to 15 agents, providing cost-effective scaling for growing support teams.