15+ AI Customer Support Statistics (2026)
Converge Team
Statistics on AI adoption in customer support, including generative AI, AI copilots, automated translation, and predictive support.
Key Highlights
- 70% of support leaders plan to increase AI investment in 2026 (Gartner Customer Service Technology, 2025)
- 40% of agent time saved by AI-suggested replies (Intercom Customer Support Trends, 2025)
- 35% of support teams already use AI for reply suggestions (Intercom Customer Support Trends, 2025)
- 25% of tickets now resolved by AI without human involvement (Gartner Customer Service Technology, 2025)
- $1.3B AI customer support market size in 2025 (Grand View Research, 2025)
Adoption
Impact
Methodology & Sources
These statistics are compiled from the following industry reports and research:
- • Gartner Customer Service Technology
- • Intercom Customer Support Trends
- • Grand View Research
- • Gartner Customer Service Technology
- • Intercom Customer Support Trends
- • Zendesk CX Trends Report
- • Salesforce State of Service
Frequently Asked Questions
Key stats: 70% of support leaders plan to increase AI investment in 2026. 40% of agent time saved by AI-suggested replies. 35% of support teams already use AI for reply suggestions. See all 15+ statistics on this page.
These statistics are sourced from industry reports including Gartner Customer Service Technology, Intercom Customer Support Trends, Grand View Research. Each statistic includes its specific source and year.
We update these statistics annually as new industry reports are published. The current data reflects 2025-2026 reports from major analytics providers and research firms.
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