Visitor Intent
Converge Team
The inferred purpose or goal of a website visitor based on behavior
Understanding Visitor Intent
Visitor Intent is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, visitor intent plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective visitor intent in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing