Visitor Identification
Converge Team
The process of recognizing and profiling anonymous website visitors
Understanding Visitor Identification
Visitor Identification is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, visitor identification plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective visitor identification in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing