Generative AI
Converge Team
AI that can create new content like text responses
Understanding Generative AI
Generative AI is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, generative ai plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective generative ai in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing