15+ Mobile Support Statistics (2026)
Converge Team
Data on mobile-first customer support, including messaging app usage, mobile chat preferences, and agent mobility.
Key Highlights
- 68% of support interactions now originate from mobile devices (Salesforce State of Service, 2025)
- 73% of millennials and Gen Z prefer messaging apps for support (Salesforce State of Service, 2025)
- 2x Faster response times on messaging apps vs email (Freshworks Global Benchmark Report, 2025)
- 85% of WhatsApp support happens on mobile (Meta Business Report, 2025)
- 45% of support agents now work on mobile-capable platforms (HubSpot State of Service, 2025)
Mobile Usage
Mobile Performance
Methodology & Sources
These statistics are compiled from the following industry reports and research:
- • Salesforce State of Service
- • Freshworks Global Benchmark Report
- • Meta Business Report
- • HubSpot State of Service
- • Salesforce State of Service
- • Meta Business Report
- • Freshworks Global Benchmark Report
- • Statista Digital Report
- • Zendesk CX Trends Report
- • Intercom Customer Support Trends
Frequently Asked Questions
Key stats: 68% of support interactions now originate from mobile devices. 73% of millennials and Gen Z prefer messaging apps for support. 2x Faster response times on messaging apps vs email. See all 15+ statistics on this page.
These statistics are sourced from industry reports including Salesforce State of Service, Freshworks Global Benchmark Report, Meta Business Report, HubSpot State of Service. Each statistic includes its specific source and year.
We update these statistics annually as new industry reports are published. The current data reflects 2025-2026 reports from major analytics providers and research firms.
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