20+ Helpdesk Statistics (2026)
Converge Team
Data on helpdesk software adoption, ticket management metrics, and team productivity benchmarks.
Key Highlights
- $15.5B Global helpdesk software market size in 2025 (Grand View Research, 2025)
- 72% of companies use a dedicated helpdesk tool for support (Freshworks Global Benchmark Report, 2025)
- 400 Average tickets per agent per month across all industries (Freshworks Global Benchmark Report, 2025)
- 24 hours Average resolution time across all helpdesk tickets (Freshworks Global Benchmark Report, 2025)
- 45% of companies are dissatisfied with their current helpdesk solution (HubSpot State of Service, 2025)
Market & Adoption
Ticket Management
Cost & Pricing
Methodology & Sources
These statistics are compiled from the following industry reports and research:
- • Grand View Research
- • Freshworks Global Benchmark Report
- • HubSpot State of Service
- • Grand View Research
- • Freshworks Global Benchmark Report
- • HubSpot State of Service
- • Salesforce State of Service
- • G2 Grid Report
Frequently Asked Questions
Key stats: $15.5B Global helpdesk software market size in 2025. 72% of companies use a dedicated helpdesk tool for support. 400 Average tickets per agent per month across all industries. See all 20+ statistics on this page.
These statistics are sourced from industry reports including Grand View Research, Freshworks Global Benchmark Report, HubSpot State of Service. Each statistic includes its specific source and year.
We update these statistics annually as new industry reports are published. The current data reflects 2025-2026 reports from major analytics providers and research firms.
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