Sprinklr Comparisons 2026
Everything you need to know about Sprinklr before comparing it with other customer support and unified inbox platforms.
Sprinklr is a customer support platform known for enterprise-grade ai platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries. Enterprise unified customer experience management platform. It's best suited for large enterprises and fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities.
Below you'll find a detailed breakdown of Sprinklr's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Sprinklr at a Glance
Customer Support Platform
4.1/5/5 (1,614 reviews)
Per agent/seat
$249/mo
No
Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities
Sprinklr Key Features
Sprinklr Pros & Cons
Strengths
- +Comprehensive enterprise-grade platform with advanced AI capabilities
- +Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- +Robust governance features with approval workflows and audit trails
- +Advanced social listening and sentiment analysis across 100+ languages
- +Strong analytics and reporting with customizable dashboards
- +Proven ROI with 327% return according to Forrester study
Weaknesses
- −Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- −Complex implementation that can take months to complete
- −Steep learning curve requiring significant training and support
- −Enterprise plans require minimum $35,000-$50,000 annual commitment
- −Additional modules and features cost extra money
- −Customer service issues frequently reported by users
Sprinklr Pricing
| Plan | Price |
|---|---|
| Sprinklr Service (Self-Serve) | $249/seat/mo |
| Enterprise CCaaS | Custom quote |
At $249/agent/month, a 5-agent team pays $1245/month. Converge offers flat $49/month for up to 15 team members.
Sprinklr vs Converge
See how Sprinklr compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Sprinklr vs Converge Comparison →Sprinklr vs Other Platforms
Side-by-side comparisons of Sprinklr with 49 other platforms.