Deskpro vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Sprinklr |
|---|---|---|
| Starting Price | From $39/seat/mo | From $249/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.1/5 |
DeskPro offers a flexible help desk solution with on-premise and cloud options, while Sprinklr provides an enterprise-grade unified customer experience management platform. These solutions target different market segments, with DeskPro serving SMBs to mid-market and Sprinklr focusing on large enterprises.
The fundamental difference lies in scope: DeskPro concentrates on help desk efficiency, while Sprinklr encompasses the entire customer experience ecosystem including marketing, sales, and service.
Feature Comparison
DeskPro provides comprehensive help desk features including advanced ticketing, knowledge base, live chat, and community forums. Its strength lies in customization capabilities, workflow automation, and flexible deployment options including on-premise installations.
Sprinklr offers a unified platform combining social media management, customer service, marketing automation, and analytics. It excels in enterprise-grade social listening, omnichannel orchestration, and AI-powered insights across the entire customer journey.
DeskPro focuses on help desk excellence, while Sprinklr provides comprehensive customer experience management for complex enterprise needs.
Pricing Comparison
DeskPro offers transparent pricing starting at $39/agent/month for cloud hosting, with on-premise options available. Pricing includes core features with add-ons for advanced capabilities like call center integration.
Sprinklr uses enterprise-level pricing typically starting in the thousands per month, with costs based on platform modules, user count, and data volume. Pricing reflects its comprehensive feature set and enterprise-grade infrastructure.
DeskPro provides predictable costs for focused help desk needs, while Sprinklr's investment aligns with comprehensive enterprise customer experience requirements.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose DeskPro if you need a focused help desk solution with deployment flexibility, customization options, and cost-effective scaling. Choose Sprinklr if you're an enterprise requiring unified customer experience management across marketing, sales, and service with advanced analytics.
Choose DeskPro if: You need a robust help desk solution with deployment flexibility, reasonable pricing, and strong customization capabilities for focused support operations.
Choose Sprinklr if: You're an enterprise requiring unified customer experience management, advanced social media capabilities, and comprehensive analytics across all customer touchpoints.
For growing teams seeking modern help desk features without enterprise complexity, Converge provides essential customer service tools at $49/month flat rate with no per-agent fees.
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