Why is Chatbot important in customer support?

Chatbot is important in customer support because it helps teams deliver better service, improve response times, and maintain consistency across channels. Understanding chatbot enables support teams to communicate more effectively and implement industry best practices.

How does Chatbot relate to unified inbox software?

In unified inbox platforms like Converge, chatbot plays a key role in managing customer conversations across WhatsApp, Telegram, Instagram, Messenger, and other channels. A proper understanding of chatbot helps teams configure their support workflows effectively.

What is Chatbot? | Customer Support Glossary

Chatbot

Converge Team

• Updated January 26, 2026

An automated program that simulates conversation with customers

Understanding Chatbot

Chatbot is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, chatbot plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

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How Converge Helps

Converge provides tools for effective chatbot in your support operations.

✓ Unified inbox for all channels
✓ Team collaboration features
✓ $49/month flat pricing

Chatbot

Understanding Chatbot

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How Converge Helps

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