Zendesk Chat Comparisons 2026
Everything you need to know about Zendesk Chat before comparing it with other customer support and unified inbox platforms.
Zendesk Chat is a customer support platform known for deep integration with zendesk support platform. Live chat software for customer support teams. It's best suited for large support teams needing comprehensive ticketing integration.
Below you'll find a detailed breakdown of Zendesk Chat's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Zendesk Chat at a Glance
Customer Support Platform
4.2/5 (5,420 reviews)
Per agent/seat
$89/mo
No
Large support teams needing comprehensive ticketing integration
Zendesk Chat Key Features
Zendesk Chat Pros & Cons
Strengths
- +Strong brand recognition
- +Comprehensive support suite
- +Good integrations
- +Mobile apps available
Weaknesses
- −Per-agent pricing gets expensive
- −Limited to web chat only
- −No social media messaging
- −Complex setup for small teams
Zendesk Chat Pricing
| Plan | Price |
|---|---|
| Suite Team | $55/agent/mo |
| Suite Growth | $89/agent/mo |
| Suite Professional | $115/agent/mo |
| Suite Enterprise | Custom |
At $89/agent/month, a 5-agent team pays $445/month. Converge offers flat $49/month for up to 15 team members.
Zendesk Chat vs Converge
See how Zendesk Chat compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Zendesk Chat vs Converge Comparison →Zendesk Chat vs Other Platforms
Side-by-side comparisons of Zendesk Chat with 49 other platforms.