Deskpro vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Zendesk Chat |
|---|---|---|
| Starting Price | From $39/seat/mo | From $89/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.2 |
Deskpro and Zendesk Chat serve different niches in customer support. Deskpro offers a comprehensive helpdesk platform with full ticketing capabilities, while Zendesk Chat (now part of Zendesk Suite) focuses specifically on live chat and messaging within the broader Zendesk ecosystem.
Both maintain solid user ratings - Deskpro at 4.3/5 and Zendesk Chat at 4.2/5 on G2 - but represent different approaches to support software architecture and pricing.
Feature Comparison
Deskpro provides a complete helpdesk experience with sophisticated ticket management, custom workflows, knowledge base functionality, and detailed reporting. Its strength lies in being a self-contained solution that doesn't require additional products.
Zendesk Chat excels in live chat functionality with intelligent routing, proactive messaging, and seamless escalation to Zendesk Support tickets. Its integration with the Zendesk ecosystem creates powerful workflows when used as part of the full suite.
The key distinction is architectural: Deskpro is designed as a complete solution, while Zendesk Chat is optimized to work within a larger ecosystem of Zendesk products.
Pricing Comparison
Deskpro's pricing ranges from $39-$99 per agent monthly, positioning it as a premium standalone solution with comprehensive features included in each plan.
Zendesk Chat offers more flexible pricing from free (for basic chat) up to $59 per agent monthly for advanced features. However, to match Deskpro's full helpdesk capabilities, you'd need additional Zendesk products, potentially increasing total costs.
For teams needing only chat functionality, Zendesk Chat's free tier is compelling. For comprehensive support needs, the total cost of Zendesk's suite often exceeds Deskpro's all-in-one pricing.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Deskpro if you need a standalone, comprehensive helpdesk solution with advanced customization. Choose Zendesk Chat if you want seamless integration with Zendesk's ecosystem or need a free chat solution for basic use cases.
Choose Deskpro if: You want a complete helpdesk solution in one product, need advanced customization, or prefer predictable all-inclusive pricing.
Choose Zendesk Chat if: You're already using Zendesk products, only need chat functionality, or want to start with free chat and scale gradually.
Consider Converge as an alternative at $49/month flat rate - offering unified customer communication without the complexity of multiple products or per-agent scaling costs, ideal for teams wanting simplicity with comprehensive features.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Zendesk Chat comparisons.