Comm100 vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | Zendesk Chat |
|---|---|---|
| Starting Price | From $69/seat/mo | From $89/seat/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Comprehensive social media monitoring and engagement | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.2 |
Comm100 and Zendesk Chat compete in the live chat space with different approaches to pricing and features. Comm100 offers a broader range from free to $80 per agent monthly, while Zendesk Chat ranges from free to $59 per agent monthly.
Both platforms maintain solid G2 ratings (Comm100 4.3/5, Zendesk Chat 4.2/5), but they differentiate through their feature focus and integration ecosystems.
Feature Comparison
Comm100 provides extensive omnichannel support including live chat, email, social media, and voice integration within a single platform. Its strength lies in unified agent experiences across all channels.
Zendesk Chat excels in live chat optimization with sophisticated routing, chatbots, and real-time visitor monitoring. It integrates seamlessly with Zendesk Support for comprehensive ticket management.
Comm100 offers broader channel coverage in one platform, while Zendesk Chat provides deeper live chat specialization with superior ecosystem integration.
Pricing Comparison
Comm100's pricing spans from free (basic live chat) to $80 per agent monthly for full omnichannel capabilities, providing flexibility for different business sizes and needs.
Zendesk Chat ranges from free to $59 per agent monthly, with pricing tiers that align with Zendesk's broader support suite. The integration benefits often justify the cost for existing Zendesk users.
For standalone live chat needs, both offer competitive free tiers. For comprehensive omnichannel support, Comm100's higher-tier pricing reflects its broader feature set.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Comm100 if you need comprehensive omnichannel capabilities and advanced customization options. Choose Zendesk Chat if you prioritize seamless Zendesk ecosystem integration and proven scalability.
Choose Comm100 if: You need comprehensive omnichannel support in one platform and want extensive customization capabilities.
Choose Zendesk Chat if: You're already using Zendesk products or prioritize proven live chat optimization and ecosystem integration.
For teams seeking omnichannel communication without per-agent costs, Converge delivers comprehensive features at a flat $49 monthly rate regardless of team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all Zendesk Chat comparisons.