Chatwoot vs JivoChat

Chatwoot and JivoChat represent different approaches to customer communication platforms. Chatwoot offers an open-source foundation with self-hosting options and developer-friendly customization, while JivoChat provides a polished SaaS solution with extensive social media integrations.

The fundamental choice is between open-source flexibility and control versus managed service convenience and social channel breadth.

Chatwoot's open-source architecture allows unlimited customization, self-hosting for data control, and integration with any system through APIs. Its automation rules and custom attributes provide powerful workflow management.

JivoChat excels in channel diversity with native WhatsApp Business, Facebook Messenger, Telegram, and VoIP phone integration. Its visitor monitoring and proactive chat features drive higher engagement rates.

Technical flexibility: Chatwoot offers complete control over data and functionality, while JivoChat provides plug-and-play social media connectivity with minimal technical setup.

Chatwoot offers a free self-hosted option with paid cloud hosting starting at $20/agent/month. The open-source model provides significant cost savings for technical teams willing to manage infrastructure.

JivoChat starts at $19/agent/month with all features included, plus a free plan for up to 5 agents. The managed service eliminates infrastructure costs but limits customization options.

Long-term costs: Chatwoot's self-hosted option scales more economically, while JivoChat's predictable pricing simplifies budgeting without technical overhead.

Choose Chatwoot if you value open-source flexibility, self-hosting options, and extensive customization capabilities. Choose JivoChat if you prefer managed hosting, comprehensive social media integration, and phone support out of the box.

Choose Chatwoot if: You have technical resources, need extensive customization, or require self-hosted deployment for data sovereignty and compliance.

Choose JivoChat if: You want immediate deployment, comprehensive social media integration, and prefer managed service reliability over customization control.

For teams wanting enterprise features without technical complexity, Converge provides a managed solution at $49/month flat rate with advanced customization and no per-agent fees.