Birdeye vs Chatwoot
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Chatwoot |
|---|---|---|
| Starting Price | From $299/mo | From $19/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Technical teams wanting open-source flexibility |
| Standout Feature | Advanced reputation monitoring and management | Open-source with self-hosting option |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.4 |
Birdeye and Chatwoot serve different aspects of customer relationship management. Birdeye is a comprehensive reputation and customer experience platform, while Chatwoot focuses specifically on customer support and helpdesk functionality.
Both platforms maintain strong G2 ratings of 4.4, but they address fundamentally different business needs despite some overlapping communication features.
Feature Comparison
Birdeye offers a complete customer experience suite including review management, social media monitoring, customer surveys, webchat, and business listings management. It's designed for businesses where online reputation directly impacts revenue.
Chatwoot provides focused customer support tools with live chat, email ticketing, WhatsApp integration, and knowledge base functionality. It excels at handling support conversations across multiple channels in a unified interface.
The key difference is scope: Birdeye manages your entire online presence and customer experience, while Chatwoot optimizes support team efficiency and customer service quality.
Pricing Comparison
Birdeye pricing ranges from $299 to $599 per month, positioning it as an enterprise-focused solution. This higher cost reflects its comprehensive feature set and the business impact of reputation management.
Chatwoot starts at $20 per agent per month with custom enterprise pricing. Its open-source option provides free self-hosting, making it accessible to startups and small businesses.
The price difference is substantial - Birdeye costs 15-30x more than Chatwoot. However, they serve different purposes: Birdeye drives revenue through reputation management, while Chatwoot reduces support costs through efficiency.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Verdict
Choose Birdeye if you need comprehensive reputation management, review automation, and customer experience tools. Choose Chatwoot if you want focused customer support functionality at a fraction of the cost.
Choose Birdeye if: Online reviews and reputation significantly impact your business, you need comprehensive customer experience management, or you're in hospitality, healthcare, or retail.
Choose Chatwoot if: You need efficient customer support tools, want to minimize costs, or prefer focusing on support quality over reputation management.
Consider Converge at $49/month flat rate if you need reliable customer support features without the complexity or cost of enterprise reputation management platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Chatwoot comparisons.