Chatwoot vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Trengo |
|---|---|---|
| Starting Price | From $19/seat/mo | From $299/mo |
| Best For | Technical teams wanting open-source flexibility | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Open-source with self-hosting option | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.4/5 |
Chatwoot is an open-source customer engagement platform, while Trengo offers a proprietary multi-channel communication solution. Both platforms target businesses seeking comprehensive customer support capabilities.
Chatwoot emphasizes flexibility and customization through its open-source nature, whereas Trengo provides a polished, ready-to-use solution with extensive channel integrations.
Feature Comparison
Chatwoot offers multi-channel support including live chat, email, Facebook, Twitter, and WhatsApp. Its open-source nature allows unlimited customization and self-hosting options.
Trengo provides managed multi-channel support with strong social media integration, including Instagram DMs, WhatsApp Business API, and Facebook Messenger. It focuses on ease of use and quick deployment.
Chatwoot's advantage lies in customization and cost control through self-hosting, while Trengo excels in managed service reliability and comprehensive channel coverage.
Pricing Comparison
Chatwoot offers a free self-hosted option with up to 15 agents. Cloud hosting starts at $20/month for up to 10 agents, with custom pricing for larger teams.
Trengo provides a freemium model with paid plans from €15/user/month. Advanced features like WhatsApp Business API and automation require higher-tier subscriptions.
Chatwoot can be significantly more cost-effective for teams willing to self-host, while Trengo's managed service includes infrastructure and maintenance costs.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Chatwoot if you value open-source flexibility, self-hosting options, and extensive customization capabilities. Choose Trengo if you prefer a managed solution with comprehensive social media integrations.
Choose Chatwoot if: You have technical resources for self-hosting and need extensive customization capabilities at a lower cost.
Choose Trengo if: You prefer a fully managed solution with comprehensive social media integrations and professional support.
For teams wanting managed simplicity without per-agent costs, Converge at $49/month flat rate offers multi-channel support with predictable pricing.
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