Smooch (Sunshine Conversations) Comparisons 2026
Everything you need to know about Smooch (Sunshine Conversations) before comparing it with other messaging APIs and communication infrastructure platforms.
Smooch (Sunshine Conversations) is a messaging api platform known for deep integration with zendesk ecosystem. Omnichannel messaging platform by Zendesk. It's best suited for existing zendesk customers needing omnichannel messaging.
Below you'll find a detailed breakdown of Smooch (Sunshine Conversations)'s features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Smooch (Sunshine Conversations) at a Glance
Messaging API Platform
4.2/5 (156 reviews)
Per agent/seat
$115/mo
No
Existing Zendesk customers needing omnichannel messaging
Smooch (Sunshine Conversations) Key Features
Smooch (Sunshine Conversations) Pros & Cons
Strengths
- +Strong Zendesk integration
- +Good channel coverage
- +Mature platform
- +Enterprise-grade security
Weaknesses
- −Per-agent pricing gets expensive
- −Complex setup process
- −Limited customization options
- −Requires Zendesk for full features
Smooch (Sunshine Conversations) Pricing
| Plan | Price |
|---|---|
| Suite Team | $55/agent/month |
| Suite Growth | $89/agent/month |
| Suite Professional | $115/agent/month |
| Suite Enterprise | Custom pricing |
At $115/agent/month, a 5-agent team pays $575/month. Converge offers flat $49/month for up to 15 team members.
Smooch (Sunshine Conversations) vs Converge
See how Smooch (Sunshine Conversations) compares directly to Converge for messaging APIs and communication infrastructure. Detailed feature-by-feature analysis with pricing breakdown.
Full Smooch (Sunshine Conversations) vs Converge Comparison →Smooch (Sunshine Conversations) vs Other Platforms
Side-by-side comparisons of Smooch (Sunshine Conversations) with 49 other platforms.