Smooch (Sunshine Conversations) vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Smooch (Sunshine Conversations) | Whelp |
|---|---|---|
| Starting Price | From $115/seat/mo | From $79/seat/mo |
| Best For | Existing Zendesk customers needing omnichannel messaging | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Deep integration with Zendesk ecosystem | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | N/A |
Smooch (Sunshine Conversations) and Whelp offer different approaches to customer messaging. Smooch provides conversation APIs and messaging orchestration at $19-$99 per agent monthly, while Whelp delivers a complete customer service platform with custom pricing starting from $0.
Smooch's G2 rating of 4.2/5 demonstrates solid user satisfaction for its messaging capabilities, while Whelp focuses on comprehensive customer service without public ratings to reference.
Feature Comparison
Smooch excels at conversation orchestration, allowing businesses to manage customer interactions across SMS, WhatsApp, Facebook Messenger, and other channels through unified APIs. It's ideal for companies that want to build custom messaging experiences.
Whelp provides a complete customer service ecosystem with ticketing, live chat, knowledge base, customer profiles, and analytics. It's designed for teams who want comprehensive support tools without the complexity of API integration.
The core difference is that Smooch focuses on messaging infrastructure and channel unification, while Whelp offers complete customer service management.
Pricing Comparison
Smooch uses straightforward per-agent pricing from $19-$99 monthly, making it easy to calculate costs as your team grows. This model works well for businesses that can predict their agent count and want transparent pricing.
Whelp's custom pricing starting from $0 provides flexibility for businesses to negotiate based on their specific needs, feature requirements, and budget constraints. This can be particularly valuable for startups or companies with unique use cases.
For teams seeking simplicity without per-agent fees, Converge offers a flat $49/month rate regardless of team size.
Smooch (Sunshine Conversations)
Pros
- ✓ Strong Zendesk integration
- ✓ Good channel coverage
- ✓ Mature platform
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Complex setup process
- ✗ Limited customization options
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Smooch if you need flexible messaging APIs with predictable per-agent pricing and want to integrate conversations across multiple channels. Choose Whelp if you prefer an all-in-one customer service solution with negotiable pricing that can start at zero.
Choose Smooch if: You need messaging APIs across multiple channels, prefer predictable per-agent pricing, and want to build custom conversation experiences.
Choose Whelp if: You want a complete customer service platform, prefer flexible pricing negotiations, and need comprehensive support tools beyond messaging APIs.
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