Kayako Comparisons 2026
Everything you need to know about Kayako before comparing it with other customer support and unified inbox platforms.
Kayako is a customer support platform known for comprehensive knowledge base with customer portal. Customer service software that scales with your business. It's best suited for traditional businesses focused on email and phone support.
Below you'll find a detailed breakdown of Kayako's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Kayako at a Glance
Customer Support Platform
4.2/5 (847 reviews)
Per agent/seat
$79/mo
No
Traditional businesses focused on email and phone support
Kayako Key Features
Kayako Pros & Cons
Strengths
- +Comprehensive multi-channel support
- +Strong knowledge base functionality
- +Good reporting capabilities
- +Scalable for growing teams
Weaknesses
- −Per-agent pricing gets expensive
- −Limited social media integrations
- −Complex setup for advanced features
- −No WhatsApp or Telegram support
Kayako Pricing
| Plan | Price |
|---|---|
| Kayako One | $79/agent/month |
At $79/agent/month, a 5-agent team pays $395/month. Converge offers flat $49/month for up to 15 team members.
Kayako vs Converge
See how Kayako compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Kayako vs Converge Comparison →Kayako vs Other Platforms
Side-by-side comparisons of Kayako with 49 other platforms.