Dixa vs Kayako

Dixa and Kayako represent different generations of customer support technology. Dixa offers a modern, unified customer service platform with native omnichannel capabilities, while Kayako provides traditional helpdesk functionality with established ticketing and knowledge management systems.

The decision often comes down to whether you prefer cutting-edge unified communications or proven helpdesk methodologies.

Dixa excels with its unified agent workspace that seamlessly blends voice, email, chat, and social media into a single interface. Agents can switch between channels mid-conversation without losing context, and the platform offers real-time collaboration features and smart routing.

Kayako provides robust traditional helpdesk features including advanced ticketing workflows, comprehensive knowledge base management, customer satisfaction tracking, and detailed reporting. Its strength lies in structured support processes and extensive customization options.

The core difference is philosophy: Dixa unifies all channels into one experience, while Kayako excels at managing structured support cases through established workflows.

Dixa uses per-agent pricing starting around $39/month per agent, with voice capabilities and advanced features requiring higher tiers. The pricing reflects its modern, feature-rich platform.

Kayako offers more affordable entry points at approximately $15/month per agent, making it accessible for smaller teams. However, advanced features and integrations may require premium plans.

Consider total cost of ownership: Dixa's higher per-agent cost may be offset by increased efficiency from unified workflows, while Kayako's lower base price appeals to budget-conscious teams.

Choose Dixa if you want modern omnichannel support with unified agent experiences and real-time collaboration. Choose Kayako if you need established helpdesk workflows with comprehensive knowledge management.

Choose Dixa if: You want cutting-edge omnichannel support, unified agent experiences, and are willing to invest in modern customer service technology.

Choose Kayako if: You prefer established helpdesk workflows, need comprehensive knowledge management, and want more affordable per-agent pricing.

For teams seeking modern features without premium pricing, Converge delivers comprehensive customer support at $49/month flat rate, combining omnichannel capabilities with traditional helpdesk strength in one affordable package.