Groove vs JivoChat

Groove and JivoChat serve different customer support philosophies. Groove is a traditional help desk system emphasizing email-based ticket management and knowledge base creation, while JivoChat focuses on real-time communication across multiple messaging channels.

The choice often comes down to whether your support strategy centers on structured ticket workflows or immediate customer engagement through live channels.

Groove excels in traditional help desk features with advanced ticket management, automated workflows, and comprehensive knowledge base tools. It offers detailed reporting on ticket resolution times, agent performance, and customer satisfaction scores.

JivoChat specializes in real-time communication with live chat, phone integration, social media messaging, and mobile app support. Its unified inbox consolidates conversations from multiple channels, enabling agents to manage all customer interactions from one interface.

Groove's strength lies in structured support processes and documentation, while JivoChat excels in immediate response capabilities and channel flexibility.

Groove starts at $16/month per agent with basic features, scaling to $36/month per agent for advanced functionality. All plans include unlimited email accounts and basic reporting.

JivoChat offers a free plan for up to 5 agents, then $19/month per agent for professional features including all communication channels. This makes JivoChat more cost-effective for teams prioritizing multi-channel support.

Consider your support volume: Groove's per-ticket efficiency suits high-volume email support, while JivoChat's real-time approach works better for immediate resolution needs.

Choose Groove if you need robust ticket management, knowledge base functionality, and email-centric support workflows. Choose JivoChat if you prioritize real-time messaging, multi-channel communication, and instant customer engagement.

Choose Groove if: Your support strategy relies on structured ticket workflows, you need comprehensive knowledge base features, and your team handles primarily email-based inquiries.

Choose JivoChat if: You want immediate customer engagement, need multi-channel communication capabilities, and prefer real-time conversation over ticket-based support.

For teams wanting both structured support and real-time communication without per-agent limitations, Converge at $49/month flat rate combines ticket management with live chat capabilities.