Crisp vs Userlike

Crisp and Userlike serve different markets with distinct pricing models. Crisp offers workspace-based pricing with generous free tiers, while Userlike provides European-focused customer messaging with flat-rate team pricing in euros.

Both platforms maintain solid G2 ratings (Crisp 4.5/5, Userlike 4.3/5), but their geographic focus and pricing structures create different value propositions for international teams.

Crisp provides comprehensive customer support tools: live chat widgets, chatbots, knowledge base, video calling, and mobile apps. Their automation includes triggers, routing, and canned responses with good customization options.

Userlike focuses on messaging excellence with features like message scheduling, visitor information display, and sophisticated chat routing. Their European hosting ensures GDPR compliance, and they offer strong customization for chat widget appearance and behavior.

While both platforms handle live chat effectively, Userlike's European focus shows in their data privacy features and local language support, while Crisp offers broader feature diversity including video calls and knowledge bases.

Crisp's workspace pricing ($0-$295/month) allows up to 15 agents on their free plan, making it highly cost-effective for growing teams. You pay for workspace features rather than team size.

Userlike's flat-rate pricing (€90-€360/month) covers entire teams without per-user fees, which can be economical for larger European teams. Their pricing includes all features at each tier with no agent limitations.

For a 6-person team, Crisp's Basic plan ($25/month) significantly undercuts Userlike's Startup plan (€90/month ≈ $95/month), though Userlike includes European data hosting and compliance features.

Choose Crisp if you want generous free features, workspace-based pricing, and global support. Choose Userlike if you're Europe-based, need GDPR-compliant hosting, and prefer flat-rate team pricing.

Choose Crisp if: You want generous free features, global hosting options, video calling capabilities, and workspace-based pricing flexibility.

Choose Userlike if: You're Europe-based, need GDPR-compliant hosting, prefer flat-rate team pricing, or require extensive chat widget customization.

For teams seeking modern customer support with transparent pricing and no geographic restrictions, Converge offers up to 15 agents at $49/month with contemporary features and straightforward billing.