Crisp vs Missive

Crisp and Missive approach customer communication from different angles. Crisp provides traditional customer support tools with generous free tiers, while Missive offers a unified inbox experience that combines email, chat, and social media in one interface.

Missive's exceptional 4.7/5 G2 rating reflects its polished user experience, while Crisp's 4.5/5 rating demonstrates solid customer satisfaction with its comprehensive feature set.

Crisp focuses on customer support essentials: live chat widgets, automated chatbots, knowledge base creation, and video calling. Their strength lies in traditional support workflows with good automation capabilities.

Missive excels at unified communication with shared inboxes, email scheduling, snoozing, and collaborative email composition. Their interface elegantly handles multiple communication channels in a single, clean workspace with powerful search and organization features.

While both handle email and chat, Missive's email experience is significantly more sophisticated, while Crisp offers better traditional customer support features like knowledge bases and chatbots.

Crisp's workspace pricing ($0-$295/month) includes up to 15 agents on the free plan, making it extremely cost-effective for growing teams. You pay for workspace features rather than per-user access.

Missive charges $14-$24 per user monthly, which is reasonable for small teams but scales linearly with headcount. Their pricing includes all core features with higher tiers adding advanced automation and integrations.

For a 8-person team, Crisp's Pro plan ($95/month) costs much less than Missive's equivalent ($112-$192/month), though Missive provides superior email collaboration features.

Choose Crisp if you want dedicated customer support features with generous free options and workspace-based pricing. Choose Missive if you prefer a unified inbox approach with superior email handling and team collaboration.

Choose Crisp if: You need traditional customer support features, want generous free options, or require chatbots and knowledge base functionality.

Choose Missive if: You prioritize email collaboration, want a unified inbox experience, or need sophisticated email scheduling and organization features.

For teams seeking modern customer support without per-user complexity, Converge offers up to 15 agents at $49/month with streamlined features and predictable pricing.