Crisp vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $95/mo | From $90/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Built-in video calls and screen sharing for support | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.4/5 |
Crisp ($0-$295/workspace, G2 4.5) and HubSpot Service Hub ($0-$130/agent, G2 4.4) represent different approaches to customer service. Crisp focuses on messaging-first communication, while HubSpot Service Hub integrates deeply with CRM and marketing tools.
Both platforms offer free tiers but scale differently - Crisp with workspace pricing versus HubSpot's per-agent model.
Feature Comparison
Crisp excels at real-time messaging with video calls, chatbots, and multi-channel communication. Its all-in-one approach works well for teams prioritizing direct customer interaction, though the interface can feel cluttered.
HubSpot Service Hub provides robust ticketing, knowledge base, and customer feedback tools with seamless CRM integration. It's particularly strong for businesses already using HubSpot's marketing or sales tools, offering unified customer data across all touchpoints.
Both offer automation capabilities, but HubSpot's are more sophisticated for complex workflows and reporting.
Pricing Comparison
Crisp's workspace pricing ($0-$295/workspace) can be cost-effective for larger teams since it doesn't scale per agent. However, many advanced features require additional plugin purchases.
HubSpot Service Hub uses per-agent pricing ($0-$130/agent) with comprehensive features included at each tier. While more expensive per agent, it includes advanced reporting and CRM integration without additional costs.
For small teams, HubSpot's free tier is generous. For larger teams, Crisp's flat workspace pricing may offer better value.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
Choose Crisp if you want messaging-first customer service with video calls and chatbots at workspace-based pricing. Choose HubSpot Service Hub if you need deep CRM integration and comprehensive reporting within the HubSpot ecosystem.
Choose Crisp if: You prioritize messaging-first customer service, need video calling capabilities, and want flat workspace pricing that doesn't scale with team size.
Choose HubSpot Service Hub if: You need deep CRM integration, comprehensive reporting, and are already invested in the HubSpot ecosystem.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value for growing teams without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all HubSpot Service Hub comparisons.