Crisp vs Groove HQ
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Groove HQ |
|---|---|---|
| Starting Price | From $95/mo | From $20/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Small businesses needing simple email-based customer support |
| Standout Feature | Built-in video calls and screen sharing for support | Collision detection to prevent duplicate responses |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.5 |
Crisp and Groove HQ both emphasize simplicity in customer support but with different pricing models and feature focuses. Crisp offers workspace-based pricing from free to $295/month, while Groove HQ uses per-agent pricing from $16-$56/agent/month with a focus on email-centric support.
Both platforms prioritize user experience and ease of use, making them attractive alternatives to more complex enterprise helpdesk solutions.
Feature Comparison
Crisp provides a complete customer communication suite with live chat, email support, knowledge base, CRM, and marketing automation. Their platform emphasizes real-time engagement across multiple channels with modern interface design.
Groove HQ specializes in email-based customer support with exceptional team collaboration features, shared inboxes, and streamlined workflows. They focus on making email support efficient and enjoyable rather than adding complexity with multiple channels.
While Crisp offers broader functionality across channels, Groove HQ excels specifically at email support workflows, team collaboration, and maintaining context across customer conversations.
Pricing Comparison
Pricing structures create different value propositions: Crisp's workspace model ($0-$295/month) benefits smaller teams with multiple channels, while Groove HQ's per-agent pricing ($16-$56/month) offers predictable scaling for email-focused teams.
For a 4-person team, Crisp Pro costs $95/month total, while Groove HQ ranges from $64-$224/month depending on features needed, making Crisp more economical for comprehensive functionality.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Verdict
Choose Crisp if you want comprehensive multi-channel support with integrated CRM and marketing at workspace pricing. Choose Groove HQ if you primarily need email support with excellent team collaboration and prefer per-agent pricing.
Choose Crisp if: You need multi-channel support with CRM and marketing features, prefer workspace pricing, or want comprehensive customer communication tools.
Choose Groove HQ if: You primarily handle email support, value team collaboration features, and prefer per-agent pricing with focused email workflow optimization.
Alternative: Consider Converge at $49/month flat rate for teams seeking modern customer communication without the limitations of email-only focus or workspace-based pricing tiers.
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