Crisp vs Drift
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Drift |
|---|---|---|
| Starting Price | From $95/mo | From $2500/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Large enterprises with complex B2B sales processes |
| Standout Feature | Built-in video calls and screen sharing for support | Advanced conversational AI and revenue acceleration |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.4 |
Crisp and Drift represent two different philosophies in customer communication. Crisp offers an affordable, all-in-one solution starting free, while Drift focuses on conversational marketing with enterprise-level pricing starting at $2,500/month.
The choice between them often depends on your budget, team size, and whether you prioritize cost-effectiveness or advanced sales automation features.
Feature Comparison
Crisp provides live chat, email support, knowledge base, and CRM functionality in their free plan, with advanced features like chatbots and integrations available up to $295/month per workspace.
Drift specializes in conversational marketing with AI-powered chatbots, advanced lead routing, and sales automation, but requires significant investment with custom pricing for most features.
While both offer chat widgets and basic automation, Drift's strength lies in B2B sales processes, whereas Crisp excels at comprehensive customer support across all business sizes.
Pricing Comparison
The pricing difference is dramatic: Crisp ranges from free to $295/month per workspace, making it accessible for startups and growing businesses. Drift starts at $2,500/month with custom pricing for advanced features.
For a 5-person team, Crisp might cost $95/month total, while Drift could easily exceed $5,000/month. This makes Crisp 50x more affordable for similar basic functionality.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Drift
Pros
- ✓ Powerful conversational AI
- ✓ Strong B2B focus
- ✓ Advanced lead qualification
Cons
- ✗ Extremely expensive pricing
- ✗ Complex setup and learning curve
- ✗ Overkill for small businesses
Verdict
Choose Crisp if you want comprehensive customer support features at an affordable price with excellent value for small to medium teams. Choose Drift if you have a large budget and need advanced conversational marketing automation for enterprise sales teams.
Choose Crisp if: You need comprehensive customer support features, have budget constraints, or run a small to medium business that values cost-effectiveness.
Choose Drift if: You're an enterprise with substantial budget focused specifically on conversational marketing and sales automation.
Alternative: Consider Converge at $49/month flat rate for teams seeking modern customer communication without per-agent fees or enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Drift comparisons.