Chatwoot vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Missive |
|---|---|---|
| Starting Price | From $19/seat/mo | From $24/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Teams needing collaborative email management with basic chat features |
| Standout Feature | Open-source with self-hosting option | Seamless team collaboration on email conversations |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4 | 4.7 |
Chatwoot offers open-source customer support software with self-hosting options and extensive customization capabilities, while Missive provides a cloud-based team communication platform unifying email, chat, and social media management.
Chatwoot appeals to developers and organizations wanting control over their support infrastructure, whereas Missive targets teams seeking streamlined collaboration across communication channels.
Feature Comparison
Chatwoot provides multi-channel support with live chat, email, Facebook, WhatsApp, and Twitter integration. As open-source software, it offers unlimited customization, API access, and self-hosting options with comprehensive automation and reporting capabilities.
Missive focuses on team collaboration with shared inboxes, internal comments, assignment workflows, and unified management across email, SMS, and social platforms. It emphasizes ease of use with managed cloud infrastructure.
The fundamental difference is control versus convenience: Chatwoot offers complete customization and ownership while Missive provides managed simplicity with team-centric features.
Pricing Comparison
Chatwoot offers free self-hosted deployment with optional paid cloud hosting starting at $20/agent/month. Enterprise features and support require custom pricing based on usage and requirements.
Missive charges $18/user/month for full access to all features and channels with managed cloud infrastructure. The pricing reflects different value propositions and operational models.
For technical teams, Chatwoot's self-hosted option can reduce long-term costs, while non-technical teams often prefer Missive's predictable managed pricing.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Chatwoot if you need open-source flexibility, self-hosting capabilities, and extensive customization for your support workflows. Choose Missive if you want managed team communication with unified inbox management and collaboration features.
Choose Chatwoot if: You need open-source flexibility, want self-hosting control, have technical resources for customization, and require extensive API integration capabilities.
Choose Missive if: You prefer managed cloud solutions, need strong team collaboration features, and want unified communication management without technical overhead.
For teams seeking modern customer communication with managed simplicity, Converge at $49/month flat rate provides comprehensive features without the complexity of self-hosting or per-user scaling.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Missive comparisons.