Crisp vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Sendbird |
|---|---|---|
| Starting Price | From $95/mo | From $399/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Developers building custom in-app messaging experiences |
| Standout Feature | Built-in video calls and screen sharing for support | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.3 |
Crisp and Sendbird serve different customer communication needs. Crisp offers customer support tools from $0-$295/workspace with a 4.5 G2 rating, while Sendbird provides chat SDK solutions from free to $999/month with a 4.3 G2 rating.
Crisp focuses on complete customer support platforms, while Sendbird specializes in chat infrastructure for developers building messaging features.
Feature Comparison
Crisp provides complete customer support tools including live chat, ticketing, knowledge base, and multichannel communication in a ready-to-use platform.
Sendbird offers chat SDKs and APIs for developers to build custom messaging experiences, including voice, video, and chat capabilities with extensive customization options.
The platforms serve fundamentally different use cases - support vs. development infrastructure.
Pricing Comparison
Crisp's workspace-based pricing from $0-$295 provides predictable costs for support teams with features scaling by tier.
Sendbird's free to $999/month pricing scales with usage and features, targeting developers who need flexible messaging infrastructure.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose Crisp if you need a ready-to-use customer support platform. Choose Sendbird if you're building custom chat functionality into your application.
Choose Crisp if: You need a complete customer support solution without development work.
Choose Sendbird if: You're building custom messaging features and need developer-friendly chat infrastructure.
For a modern support alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Sendbird comparisons.