Crisp vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Reamaze |
|---|---|---|
| Starting Price | From $95/mo | From $49/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Businesses needing traditional support channels with social media integration |
| Standout Feature | Built-in video calls and screen sharing for support | Comprehensive e-commerce integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.3 |
Crisp and Reamaze represent two different philosophies in customer support software. Crisp offers a freemium model with workspace-based pricing, while Reamaze focuses on per-user pricing with deep e-commerce integrations.
With Crisp's G2 rating of 4.5/5 and Reamaze's 4.3/5, both platforms have proven track records, but serve different business needs and team structures.
Feature Comparison
Crisp excels with its comprehensive free tier including unlimited chat history, basic automation, and mobile apps. Their paid plans add advanced chatbots, video calls, and team collaboration features.
Reamaze stands out with its e-commerce focus, offering order lookup, customer purchase history integration, and social media monitoring across Facebook, Twitter, and Instagram. Their FAQ system and knowledge base tools are particularly robust.
Both platforms handle email, chat, and social media, but Reamaze's e-commerce integrations are significantly deeper than Crisp's basic Shopify connection.
Pricing Comparison
Crisp's workspace pricing ($0-$295/month) can be more economical for larger teams since you pay per workspace, not per agent. Their free plan supports up to 15 agents with basic features.
Reamaze charges $15-$35 per user monthly, making it expensive for larger teams but reasonable for small e-commerce businesses. The per-user model includes all features at each tier without workspace limitations.
For a 10-person team, Crisp's Pro plan ($95/month) costs significantly less than Reamaze's equivalent ($150-$350/month depending on tier).
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Crisp if you want generous free features and workspace-based pricing that scales with your business rather than team size. Choose Reamaze if you run an e-commerce business and need deep Shopify/WooCommerce integrations with social media monitoring.
Choose Crisp if: You want generous free features, workspace-based pricing, or need video calling capabilities with your chat platform.
Choose Reamaze if: You run an e-commerce store and need deep platform integrations, social media monitoring, or comprehensive FAQ management.
For teams seeking a middle ground with transparent pricing, Converge offers up to 15 agents at $49/month with modern features and no per-user fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Reamaze comparisons.