Crisp vs Freshchat

Crisp and Freshchat represent different scales of customer support solutions. Crisp offers workspace-based pricing with strong free options, while Freshchat provides enterprise-grade features as part of Freshworks' comprehensive business suite.

Despite Crisp's higher G2 rating (4.5/5 vs Freshchat's 4.2/5), both platforms serve different market segments with distinct strengths and pricing philosophies.

Crisp provides solid customer support fundamentals: live chat, chatbots, knowledge base, and video calling. Their automation includes basic triggers and routing, with a focus on simplicity and ease of use.

Freshchat offers enterprise-grade features including advanced bot builder, detailed analytics, custom roles, and extensive API access. Their integration with Freshworks CRM, Freshdesk, and other suite products creates powerful workflow possibilities.

While both handle multi-channel communication, Freshchat's enterprise features like advanced reporting, custom fields, and sophisticated automation rules are significantly more robust than Crisp's offerings.

Crisp's workspace model ($0-$295/month) allows up to 15 agents on their free tier, making it extremely budget-friendly for small to medium teams. You pay for workspace capabilities rather than user count.

Freshchat's per-agent pricing ($15-$69/month per agent) reflects its enterprise positioning. While more expensive, it includes advanced features and integrations that justify the cost for larger organizations.

For a 12-person team, Crisp's Pro plan ($95/month) costs significantly less than Freshchat's Growth plan ($540/month), though Freshchat includes enterprise features that Crisp lacks.

Choose Crisp if you want generous free features, workspace-based pricing, and don't need enterprise-level integrations. Choose Freshchat if you need enterprise features, advanced analytics, or plan to use other Freshworks products.

Choose Crisp if: You want cost-effective customer support with generous free features and don't need enterprise-level complexity or integrations.

Choose Freshchat if: You need enterprise features, advanced analytics, custom workflows, or plan to integrate with other Freshworks products.

For growing teams wanting modern features without enterprise complexity or per-agent fees, Converge delivers up to 15 agents at $49/month with clean design and transparent pricing.