Birdeye vs Hiver

Birdeye and Hiver target completely different aspects of customer relationship management. Birdeye is a comprehensive reputation management and customer experience platform designed for multi-location businesses, while Hiver transforms Gmail into a collaborative helpdesk for email-based customer support teams.

The comparison highlights a fundamental business choice: external customer experience management versus internal team collaboration optimization.

Birdeye provides comprehensive reputation management with automated review requests, social media monitoring, customer surveys, and business listing management across 150+ sites. It includes webchat, text messaging, and customer experience analytics designed for businesses with physical locations.

Hiver focuses exclusively on email collaboration within Gmail, offering shared inboxes, collision detection, email assignments, and SLA tracking. It transforms Gmail into a team workspace without requiring users to learn new interfaces or migrate from existing workflows.

These platforms solve different problems: Birdeye manages external customer perception and experience, while Hiver optimizes internal email-based support processes.

Birdeye uses location-based pricing starting around $299/month per location, with costs increasing based on features like advanced analytics, API access, and custom integrations. Multi-location businesses can expect significant monthly investments.

Hiver offers per-user pricing at $15/user/month with transparent, predictable scaling. All core email collaboration features are included without hidden fees or usage-based charges.

Pricing models reflect different target markets: Birdeye targets established multi-location businesses with higher budgets, while Hiver serves teams of any size with cost-effective email collaboration.

Choose Birdeye if you're a multi-location business needing reputation management, review generation, and customer experience automation. Choose Hiver if your team handles customer support through Gmail and needs collaborative email management.

Choose Birdeye if: You operate multiple business locations, need comprehensive reputation management, and want to automate customer experience across review sites and social media.

Choose Hiver if: Your customer support operates through Gmail, you need team collaboration features, and want to maintain existing email workflows while adding shared inbox capabilities.

For businesses seeking customer communication tools without location-based pricing complexity, Converge at $49/month offers unified messaging and collaboration features with straightforward flat-rate pricing.