Birdeye vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Groove |
|---|---|---|
| Starting Price | From $299/mo | From $25/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Small teams focused on email-based customer support |
| Standout Feature | Advanced reputation monitoring and management | Simple, user-friendly help desk interface |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.5 |
Birdeye and Groove address different aspects of customer relationship management. Birdeye specializes in reputation management, review generation, and local SEO for businesses with physical locations, while Groove focuses purely on email-based customer support and team collaboration.
The pricing reflects their different focuses - Birdeye costs $299-$599/month for comprehensive reputation management, while Groove charges $16-$56 per agent monthly for support team functionality.
Feature Comparison
Birdeye excels in reputation management with automated review requests, monitoring across 150+ review sites, competitor analysis, and local SEO optimization. It includes basic messaging but emphasizes customer feedback collection and online presence management.
Groove specializes in email support efficiency with shared inbox functionality, collision detection, internal team notes, and detailed performance analytics. It's built specifically for support teams managing customer inquiries via email.
These platforms solve completely different problems - Birdeye manages your online reputation while Groove streamlines support operations.
Pricing Comparison
Birdeye's $299-$599/month pricing includes comprehensive reputation management tools, making it suitable for businesses where online reviews significantly impact revenue.
Groove's per-agent pricing ($16-$56/month) is cost-effective for small support teams but can become expensive as teams grow, especially compared to Birdeye's flat-rate model.
The value proposition differs entirely - Birdeye drives revenue through reputation while Groove reduces support costs through efficiency.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose Birdeye if online reputation and local SEO are priorities for your location-based business. Choose Groove if you need efficient email support management with team collaboration features.
Choose Birdeye if: You're a local business where online reviews and reputation directly impact customer acquisition and revenue.
Choose Groove if: You need to optimize email-based customer support operations with better team collaboration and workflow management.
For businesses seeking both customer engagement and reputation management in one platform, Converge offers comprehensive functionality at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Groove comparisons.