Customer Support Statistics (2026)
Converge Team
Data-driven statistics roundups covering every aspect of customer support. Each page includes 25-40+ statistics with source citations from leading industry reports.
Channel Statistics
Live Chat Statistics
25+ statistics
82% -- CSAT score for live chat interactions -- higher than email (...
WhatsApp Business Statistics
20+ statistics
3 billion+ -- Monthly active WhatsApp users globally...
Email Support Statistics
20+ statistics
25% -- of all support volume still comes through email globally...
Social Media Support Statistics
15+ statistics
67% -- of customers have used social media for support at least onc...
Mobile Support Statistics
15+ statistics
68% -- of support interactions now originate from mobile devices...
Technology & Automation
Chatbot Statistics
20+ statistics
40% -- Average resolution rate for AI-powered chatbots (without hum...
AI Customer Support Statistics
15+ statistics
70% -- of support leaders plan to increase AI investment in 2026...
Support Automation Statistics
20+ statistics
64% -- of support teams use some form of automation (up from 45% in...
Self-Service Statistics
15+ statistics
81% -- of customers try self-service before contacting support...
Helpdesk Statistics
20+ statistics
$15.5B -- Global helpdesk software market size in 2025...
Customer Metrics
Customer Satisfaction Statistics
15+ statistics
78% -- Global average CSAT score across all support interactions...
Customer Experience Statistics
20+ statistics
86% -- of buyers willing to pay more for a better customer experien...
Customer Retention Statistics
20+ statistics
85% -- Average customer retention rate across all industries...
Customer Effort Score Statistics
15+ statistics
4.2/7 -- Global average Customer Effort Score...
Operations & Strategy
Customer Support Statistics
30+ statistics
90% -- of customers rate an immediate response as important when th...
Omnichannel Support Statistics
20+ statistics
89% -- Customer retention rate for companies with strong omnichanne...
Support Team Productivity Statistics
15+ statistics
400 -- Average tickets handled per agent per month...
SLA Compliance Statistics
15+ statistics
88% -- Average SLA compliance rate across all industries...
B2B Support Statistics
15+ statistics
12x -- Higher customer lifetime value in B2B vs B2C on average...
E-commerce Support Statistics
15+ statistics
550 -- Average tickets per agent per month in e-commerce (highest o...
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