Crisp vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Gorgias |
|---|---|---|
| Starting Price | From $95/mo | From $360/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Usage-based |
Crisp and Gorgias are both customer support platforms with different strengths. Crisp offers flexible pricing from free to $295/workspace with a 4.5 G2 rating, while Gorgias focuses on ecommerce with plans from $10-$900/month and a 4.6 G2 rating.
Both platforms serve businesses looking to improve customer communication, but they target different market segments and use cases.
Feature Comparison
Crisp provides multi-channel support with live chat, email, and social media integration at competitive pricing levels.
Gorgias specializes in ecommerce customer support with deep Shopify, Magento, and BigCommerce integrations, making it ideal for online retailers.
The choice depends on whether you need general customer support tools or ecommerce-specific features.
Pricing Comparison
Crisp offers more flexible pricing with options from free to $295/workspace, making it accessible for small teams and scalable for larger ones.
Gorgias pricing ranges from $10-$900/month with per-agent fees, which can become expensive for larger teams but provides specialized ecommerce value.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Choose Crisp if you need flexible pricing and general customer support features. Choose Gorgias if you're an ecommerce business needing specialized integrations and don't mind higher costs.
Choose Crisp if: You want flexible pricing, general customer support features, and good value for money.
Choose Gorgias if: You're an ecommerce business needing specialized integrations and can justify the higher cost.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Gorgias comparisons.
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