Crisp vs Front
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Front |
|---|---|---|
| Starting Price | From $95/mo | From $79/seat/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Per seat |
Crisp and Front are customer communication platforms with different approaches. Crisp offers flexible pricing from free to $295/workspace with a 4.5 G2 rating, while Front focuses on team collaboration with plans from $25-$105/seat and a 4.7 G2 rating.
Both platforms help teams manage customer communications, but Front emphasizes collaborative workflows while Crisp focuses on comprehensive customer support features.
Feature Comparison
Crisp provides traditional customer support tools including live chat, ticketing, and multi-channel communication at various pricing tiers.
Front excels in team collaboration with shared inboxes, internal comments, and workflow automation designed for teams that need to work together on customer communications.
The choice depends on whether you prioritize individual support features or collaborative team workflows.
Pricing Comparison
Crisp offers workspace-based pricing from free to $295, making it cost-effective for teams of various sizes without per-seat charges.
Front uses per-seat pricing from $25-$105/user, which can become expensive for larger teams but provides strong collaboration features.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Verdict
Choose Crisp if you need comprehensive customer support features at flexible pricing. Choose Front if team collaboration and shared inbox functionality are your priorities.
Choose Crisp if: You want comprehensive customer support features with flexible, workspace-based pricing.
Choose Front if: Team collaboration and shared inbox workflows are essential to your customer support process.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Front comparisons.
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