Crisp vs Dixa
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Dixa |
|---|---|---|
| Starting Price | From $95/mo | From $109/seat/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Contact centers needing voice and digital channels |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Unified agent experience across voice and digital |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Per seat |
Crisp and Dixa are customer support platforms with different pricing models. Crisp offers workspace-based pricing from $0-$295/workspace with a 4.5 G2 rating, while Dixa provides per-agent pricing from $39-$139/agent with a 4.2 G2 rating.
Both platforms offer comprehensive customer support tools but differ in their pricing structure and target market approach.
Feature Comparison
Crisp provides comprehensive customer support features including live chat, email, social media integration, ticketing, and knowledge base with workspace-based organization.
Dixa offers omnichannel customer service with advanced conversation routing, analytics, and integration capabilities designed for larger support teams.
Both platforms provide similar core functionality but with different approaches to team management and pricing.
Pricing Comparison
Crisp's workspace-based pricing from $0-$295 allows flexible team scaling without per-agent costs, making it cost-effective for growing teams.
Dixa's per-agent pricing from $39-$139 provides predictable per-user costs but can become expensive as teams grow.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Verdict
Choose Crisp if you prefer workspace-based pricing and flexible team scaling. Choose Dixa if you need per-agent pricing with advanced conversation routing.
Choose Crisp if: You want workspace-based pricing and flexible team scaling without per-agent fees.
Choose Dixa if: You need advanced conversation routing and don't mind per-agent pricing.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Dixa comparisons.
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