Crisp vs Converge

Crisp is a French customer messaging platform founded in 2015, claiming over 600,000 businesses and 10,000 paying companies on its platform (crisp.chat, 2026). It holds a 4.5 out of 5 rating from 183 reviews on G2 (2026) and 4.5 out of 5 from 146 reviews on Capterra (2026). Crisp uses per-workspace pricing — four tiers from Free ($0) to Plus ($295/month) — with fixed seat limits per tier and AI credits billed on a token-consumption model. The platform bundles live chat, a shared inbox, knowledge base, CRM, no-code AI chatbot builder (Hugo AI), MagicBrowse co-browsing, video and audio calls, and 12+ messaging channels into a single product. Channels include chat widget, email, Telegram, Messenger, X (Twitter), Instagram, WhatsApp, SMS, Viber, Phone, and Line. Discord and Zalo are not supported on any tier.

Converge charges $49/month flat for up to 15 team members with all channels included: WhatsApp, Telegram, Discord, Instagram, Zalo, Messenger, Gmail, email, and an embeddable chat widget with visitor tracking and lead capture. The structural difference is scope versus focus — Crisp bundles CRM, knowledge base, chatbot builder, and co-browsing into one product at higher price points; Converge is a messaging inbox with AI reply suggestions, UTM attribution, and broader channel coverage at a single predictable price.

Crisp's feature surface is wide for a mid-market platform. The shared inbox centralizes chat, email, Telegram, Messenger, Instagram, WhatsApp, SMS, Viber, Line, X (Twitter), and phone calls. MagicBrowse lets agents view and navigate a customer's browser in real time without requiring any extension — a co-browsing capability most competitors reserve for enterprise tiers or don't offer at all. The knowledge base builder supports multilingual articles with custom domains, and the CRM includes custom attributes, segmentation, lifecycle tracking, and a customer timeline. The no-code chatbot builder uses a visual flow editor with AI-powered blocks, conditional logic, and webhook integrations. Hugo AI operates as an autonomous agent that handles full conversations, trained on knowledge base content and website data (crisp.chat, 2026).

Channel gating is significant. The Free plan ($0) supports only chat widget and email. The Mini plan ($45/month) adds Telegram, Messenger, and X but still excludes WhatsApp, Instagram, SMS, Viber, Line, and Phone — those require Essentials ($95/month) or above (crisp.chat/pricing, 2026). Ticketing, white-labeling (removing "We run on Crisp" branding), the customer portal, and 100+ third-party integrations (Salesforce, HubSpot, Pipedrive) are locked behind Plus at $295/month. According to a Featurebase analysis (February 2026), most serious teams end up needing the Plus plan once they require ticketing, branding removal, or more than 10 seats.

Converge includes all messaging channels at $49/month — WhatsApp, Telegram, Discord, Instagram, Zalo, Messenger, Gmail, and email — with no tier gating. AI reply suggestions with configurable tone (professional, friendly, casual) and quick reply matching are included without credit limits; teams can bring their own API key for AI features. The chat widget provides visitor tracking, UTM attribution, session management, FAQ self-service, suggested messages, and CSAT collection. Converge does not include CRM, knowledge base, co-browsing, video calls, or an autonomous chatbot builder — it is a focused messaging inbox with lead capture and AI-assisted replies rather than a bundled platform.

Crisp pricing as of March 2026 (per workspace, billed monthly) from crisp.chat/pricing:

• Free: $0/month — 2 seats, 100 customer profiles, chat widget and email only, no AI credits
• Mini: $45/month — 4 seats, 5,000 profiles, $5 AI credits (~90 automated conversations/month), adds Telegram, Messenger, X, canned responses, chat triggers
• Essentials: $95/month — 10 seats, 50,000 profiles, $25 AI credits (~450 automated conversations/month), adds WhatsApp, Instagram, SMS, Viber, Line, Phone, knowledge base, workflow builder, analytics, routing rules
• Plus: $295/month — 20+ seats, 200,000 profiles, $75 AI credits (~1,350 automated conversations/month), adds ticketing, customer portal, white-labeling, 100+ integrations, advanced analytics. Extra seats $10/agent/month

Hugo AI runs on a token-credit system. When the included monthly credits run out, Hugo stops responding unless Pay-As-You-Go is enabled in AI Agent billing settings, at roughly $0.05 per conversation (help.crisp.chat, 2026). The Essentials plan's $25 allowance covers approximately 450 conversations — a team handling 25 conversations per day exhausts this in under three weeks. Additional seats beyond the included count are available only on the Plus plan at $10/agent/month; teams on Mini or Essentials cannot add agents beyond the 4- or 10-seat cap.

Converge: $49/month flat for up to 15 team members, all channels included, AI reply suggestions with no credit system, 14-day free trial with no credit card required. A 10-person team on Crisp Essentials pays $95/month with AI capped at ~450 conversations. The same team on Converge pays $49/month with uncapped AI suggestions — saving $552/year. A 15-person team requires Crisp Plus at $295/month (since Essentials caps at 10 seats); that is 6× the cost of Converge for the same headcount. Crisp does offer a 20% discount for 3+ workspaces under one account and a 30% lifetime startup discount for companies under $1M in funding and less than 3 years old (crisp.chat FAQ, 2026).

Choose Crisp if you need a bundled platform combining CRM, knowledge base, no-code chatbot builder, and co-browsing alongside messaging — all under workspace pricing. MagicBrowse (real-time screen sharing without browser extensions) is a genuinely rare feature in this category. Hugo AI can handle automated conversations end-to-end, which suits teams that want full chatbot autonomy rather than agent-assisted suggestions. Crisp's Essentials tier at $95/month covers 10 seats with omnichannel support, analytics, and workflow automation — a broad feature set for one subscription.

Choose Converge if you need native Discord and Zalo support (Crisp offers neither on any plan), want AI reply suggestions included at $49/month with no credit caps, or your team is 5–15 agents where Crisp's pricing forces a $95–$295/month commitment. Converge's chat widget includes visitor tracking with UTM attribution, beacon tracking, and lead capture — website intelligence features that Crisp's widget does not provide. For teams focused on messaging inbox efficiency rather than bundled CRM and knowledge base, Converge covers more channels for less money.

Choose Crisp if:

• You need CRM, knowledge base, chatbot builder, and co-browsing in a single subscription
• MagicBrowse co-browsing is required for your support workflow (screen sharing without browser extensions)
• You want an autonomous AI chatbot (Hugo AI) that handles full conversations without agent involvement
• Your team needs a visual no-code workflow builder for multi-channel chatbot automation
• You operate in regulated industries where Crisp's EU-hosted infrastructure and DPA matter

Choose Converge if:

• You need native Discord or Zalo channel support (Crisp does not offer either)
• You want all channels and AI reply suggestions at $49/month flat — no credit caps, no per-workspace scaling
• Your team is 5–15 agents, where Crisp's tier structure forces $95–$295/month commitments
• You need visitor tracking with UTM attribution, beacon tracking, and lead capture in your chat widget
• You prefer a focused messaging inbox over a bundled CRM + knowledge base + chatbot platform
• Predictable pricing matters — no AI credit overages, no seat add-on costs, no workspace multiplication