JivoChat vs Trengo
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Trengo is customer engagement platform for teams. Best suited for european businesses needing GDPR-compliant multi-channel support with WhatsApp and voice. Known for its flowbot no-code automation and AI HelpMate for WhatsApp and other channels.
JivoChat TrengoJivoChat and Trengo both tackle multi-channel customer communication but with different strengths. JivoChat offers a free tier and focuses on live chat with phone integration, while Trengo emphasizes team collaboration and advanced automation features.
Both platforms support email, social media, and messaging apps, but their pricing models and feature depth vary significantly for growing businesses.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Trengo. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Trengo's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Trengo offer?
Trengo's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a usage-based pricing model starting at From €299/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do JivoChat and Trengo compare on features?
JivoChat and Trengo compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
JivoChat excels in live chat widgets, phone system integration, and visitor monitoring. Its strength is combining website chat with traditional phone support in an easy-to-use interface.
Trengo focuses on team inbox management, advanced routing rules, and workflow automation. It's designed for teams that need sophisticated collaboration tools and detailed conversation assignment.
JivoChat is simpler to set up and use, while Trengo offers more granular control over customer conversation management and team productivity features.
How much do JivoChat and Trengo cost?
JivoChat starts at From $28/seat/mo (per seat); Trengo starts at From €299/mo (usage-based). Converge is $49/month flat for up to 15 agents with all channels and AI included.
JivoChat starts completely free for basic features and scales to custom enterprise pricing. The free tier includes live chat and basic integrations, making it attractive for small businesses testing the waters.
Trengo starts at $113 monthly with no free tier, positioning itself as a premium solution. However, this includes advanced features like automation rules and detailed analytics from the start.
JivoChat's freemium model makes it accessible, but Trengo's higher price point reflects more sophisticated team management capabilities.
JivoChat Pricing
Trengo Pricing
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Trengo's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
What are Trengo's strengths and limitations?
Trengo's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for european businesses needing gdpr-compliant multi-channel support with whatsapp and voice. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Trengo today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside JivoChat's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Strong WhatsApp Business API support
- Flowbot no-code automation for common workflows
- AI HelpMate agent for automated responses
- European company with GDPR compliance built in
Limitations
- Expensive starting at €299/mo (~$325)
- Conversation caps on every plan with overage fees
- No Discord or Zalo support
- No API access on Boost plan
JivoChat or Trengo: which should you pick?
Pick JivoChat if your primary need maps to its standout capability and its pricing model works at your team size. Pick Trengo if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose JivoChat if you need a cost-effective solution with strong phone integration and can work within its feature limitations. Choose Trengo if you prioritize team collaboration, advanced automation, and can justify the higher monthly cost.
When should you choose JivoChat or Trengo?
Choose JivoChat if: You're starting small, need phone integration, and want to test customer support software without upfront costs.
Choose Trengo if: You have a dedicated support team, need advanced automation, and can invest in premium collaboration features.
For teams wanting professional features without premium pricing, Converge at $49/month flat rate provides team collaboration and automation without per-agent fees.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Trengo comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Trengo is best for European businesses needing GDPR-compliant multi-channel support with WhatsApp and voice. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Trengo offers Flowbot no-code automation and AI HelpMate for WhatsApp and other channels.
JivoChat starts at From $28/seat/mo. Trengo starts at From €299/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Trengo does not offer a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Trengo pros: Strong WhatsApp Business API support; Flowbot no-code automation for common workflows. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Trengo for European businesses needing GDPR-compliant multi-channel support with WhatsApp and voice. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free Trial