JivoChat vs Trengo

JivoChat and Trengo both tackle multi-channel customer communication but with different strengths. JivoChat offers a free tier and focuses on live chat with phone integration, while Trengo emphasizes team collaboration and advanced automation features.

Both platforms support email, social media, and messaging apps, but their pricing models and feature depth vary significantly for growing businesses.

JivoChat excels in live chat widgets, phone system integration, and visitor monitoring. Its strength is combining website chat with traditional phone support in an easy-to-use interface.

Trengo focuses on team inbox management, advanced routing rules, and workflow automation. It's designed for teams that need sophisticated collaboration tools and detailed conversation assignment.

JivoChat is simpler to set up and use, while Trengo offers more granular control over customer conversation management and team productivity features.

JivoChat starts completely free for basic features and scales to custom enterprise pricing. The free tier includes live chat and basic integrations, making it attractive for small businesses testing the waters.

Trengo starts at $113 monthly with no free tier, positioning itself as a premium solution. However, this includes advanced features like automation rules and detailed analytics from the start.

JivoChat's freemium model makes it accessible, but Trengo's higher price point reflects more sophisticated team management capabilities.

Choose JivoChat if you need a cost-effective solution with strong phone integration and can work within its feature limitations. Choose Trengo if you prioritize team collaboration, advanced automation, and can justify the higher monthly cost.

Choose JivoChat if: You're starting small, need phone integration, and want to test customer support software without upfront costs.

Choose Trengo if: You have a dedicated support team, need advanced automation, and can invest in premium collaboration features.

For teams wanting professional features without premium pricing, Converge at $49/month flat rate provides team collaboration and automation without per-agent fees.